Question 1

What are the Cancellation & Prepayment Policies of Fig house ?

Accepted Answer

The guest can cancel free of charge until 7 days before arrival. The guest will be charged 50% of the total price if they cancel within 7 days of arrival.
You'll be charged a prepayment of 50% of the total price after booking.
You'll accept prepayment by: Credit card. You'll refund within: 14 days.
During Check-in There is a refundable deposit of 5000 rs. 
Cancellations are allowed only before the check-in time.
Rates may change without notice, except for confirmed reservations.
Cancellation for the X'Mas and New Year period during December is not applicable, and full retention will be charged.     
                                                                                                                                                                                                          
              Booking Conditions:
After the Booking of your stay. There is a refundable deposit of 5000rs at the time of check-in.
 The balance must be paid a minimum of 1-5 days before check-in, and failure to do so may result in the hotel canceling the booking.
Please note that certain packages and rates may have different cancellation and booking policies, which will be specified accordingly.
For any booking inquiries, please contact us from Monday to Saturday between 9:00 AM to 9:00 PM.
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Question 2

Can you give a Neighbourhood description of Fig House?

Accepted Answer

- Fig House is conveniently located next to the famous Thalassa restaurant and at the center of some of Goa's best beaches, including Chapora, Vagator, and Anjuna, all within a 5 to 10-minute distance.

- Assagaon, just a short drive away, is a vibrant village where the best of Goa's heritage and modern ideals converge, offering exclusive yoga retreats, delightful dine-out restaurants, charming cafes, and Portuguese villas.

- Within 5 minutes, you'll find Siolim, a picturesque riverside village nestled along the Chopara River, known for its art, architecture, and natural beauty.

- The serene and beautiful Morjim Beach, with its shoreline shacks, coffee shops, walking trails, yoga opportunities, and swimming spots, is also nearby, making it a must-visit destination.

- Ashwem and Mandrem, secluded stretches of beach with fantastic food shacks, fine dining options, and perfect spots for a peaceful swim, are within a 10 to 20-minute driving distance from Fig House. Additionally, the popular Baga, Calangute, and Candolim beaches, known for their golden sands, gentle surf, and bustling activities, including numerous cafes, traditional seafood restaurants, and fine dining options, can be reached in 15 to 25 minutes.

Question 3

How to Get Around Fig House?

Accepted Answer

Discover the convenience of getting around during your stay at Fig House. Located within walking distance of the renowned Thalassa. You can easily locate Fig House on Maps, ensuring a smooth journey. Furthermore, we offer ample parking space for both two-wheeler and four-wheeler vehicles, providing you with peace of mind and convenience during your visit.

Question 4

Can You Give a Description of Fig house Room Types?

Accepted Answer

Fig House suites are actually beautiful 1BHK suites, featuring a separate room and a spacious living room along with kitchen. Along with that You'll love the serene atmosphere that surrounds our property, with lush green mountains in the backdrop and a breathtaking bay area in the front. We also have an in-house cafe where you can enjoy delicious meals, and a tranquil pool where you can unwind and relax. It's the perfect combination of comfort, natural beauty, and convenience.

Question 5

Are there Weekly and Monthly Discounts?

Accepted Answer

At Fig House, we are delighted to announce our incredible discounts for both weekly and monthly stays. For more details and the latest updates, please don't hesitate to reach out to us.

Question 6

What's the Check-in Window and Checkout Time of Fig House?

Accepted Answer

We kindly inform our guests that our standard check-in time is at 1pm, while the checkout time is at 10am. However, we understand that emergencies or urgent situations may arise, and we are flexible to accommodate special timing requests whenever possible. Additionally, we are pleased to accommodate up to 3 guests in our facility.

Question 7

Any Rules or Terms & Conditions at Fig House?

Accepted Answer

• Please keep the noise levels low. Guests next door may be resting.
• Please maintain silence in the common areas. We intend to make it a peaceful stay for yourself and the other guests.
• There is a deposit of Rs 5000 ( Only in Cash) at the time of check-in for guests less than 6 days. Rs 10000/- for 7 days to 28 days. 28 days plus is 25000/-. This is refundable deposit.
. Rs 200 extra charged for check-ins between 9 pm to 9 am
. Please note that even a child between the age of 0-4 is charged at 1250 plus taxes and above 4 is mentioned on Airbnb.
• ID cards will be required at the time of check in. Photo ID with Address proof (Aadhar/Passport Copy)
• No parties or events allowed in the premises.
• Strictly no smoking inside the suites. There is a designated space in the terrace and the garden area to smoke and relax. Please throw cigarette butts into the ash tray instead of on the ground.
• There is fine of Rs 5000 for smoking in the suites. In case Sofa fabric/bed sheet gets burnt because of smoking then the fine will be higher.
• No pets allowed inside.
• No unregistered guests allowed inside the apartments. Booking should be in the Guests Name.
-Allotment of the Suite/Flat will be either on ground floor or first or second floor and totally depends upon the availability.
. At the time of booking please ensure that the number of guests are mentioned while booking
• Please refrain from bringing friends or family whose names aren’t stated in the reservation.
• Please don’t eat or drink in the bedrooms. Any heavy stains on the sheets would mean extra cost.
.Price list for damages is in the room.
• Keep your belongings carefully & at your own risk.
• Please turn off the AC/Geyser when you go out. In case its on while the guests are out, the house keeping will have to shut it.
• Please respect check-in and check-out timings.
. Check -in time is 1 pm and check out-time is 10 am.
. Check-in and Check-out is a 15 minute process so please be patient. Please ensure that all the formalities including 100% of payment and Damage Deposit has to be given before the check in and the deposit has to be in cash.
• Please take extra care of your keys. key replacement fee is Rs 700.
• Please take care of the Furniture/Fixtures/Furnishings/White Goods/Fittings etc. It’s very unpleasant for us to collect fines or ask for damages and we hope this situation never arises. Price list in case of damages will be available in the room.
• At the time of check in please do ensure that everything (all items/house) is in proper condition/order and do highlight if its not.
• Please don’t rearrange the furniture as it damages the furniture and fixtures and also leaves ugly scratches on the flooring.
. Housekeeping will do a change of linen if asked (Sheets/Pillowcases/Towels) with a gap of 3 days free of charge.
• House Keeping will clean the place every alternate day free of charge. We expect you to respect the place and keep the place clean. However, at a cost (Rs 200 per cleaning) cleaning can be done daily.
• No hanging of clothes on the railings.
• Laundry service is available at a reasonable price.
• Bed sheets and towels can be changed after a gap of Three (3) days free of charge if required. In case extra sheets and towels are required in between, the charges will be Rs 50 for towel, Rs 100 for bed sheet and Rs 100 for duvet. Staff doesn't wash kitchen utensils and that you will be required to do it yourself.
• Swimming Pool is operational at present. Timings are from morning 7 am to 7 pm. Strictly in the swim attire which includes head gear for long hair. Shower before pool is a must. In case because of Covid if we are required to shut the pool then we will shut it without notice.
• Strictly no eating/drinking around pool area.
• All fans/TV/Lights/ Internet has power backup. ACs, Induction & geyser
doesn’t have power backup.
• TV is connected to internet. You can watch your Netflix etc on it.
. Filter water is available in the reception area and all the lobbies. You are free to collect it anytime during the day.
. Internet is very consistent and in fact we have two providers, one as main and second as backup so that in case of failure, one can be replaced with another. However Internet sometimes may be down for reasons beyond our control.
. All kind of Food can be arranged with prior notice. We aim to provide you with a home away from your home.
. guests are requested to carry your own bags.
. There is huge discount for 28 nights plus bookings (Long Term Stay) and because of that we expect the guests to pay Electricity charges as per meter and cleaning charges will be different.

Question 8

Does Fig House have Fast Wifi Connection and Working Space?

Accepted Answer

At Fig House, we take pride in offering our guests an exceptional internet experience with our high-speed WiFi connection more than 150 mbps. Furthermore, we provide a serene and spacious workspace within our in-house café, where you can comfortably work while savouring a cup of coffee. Immerse yourself in the lush green atmosphere and create a tranquil environment for optimal productivity.

FAQ

Frequently asked questions